知识管理关键绩效考核指标KPI

http://blog.vsharing.com/wuqh/A547693.html

典型的知识管理关键绩效考核指标KPI参考：

・ Time to create new knowledge

・ Contribution to knowledge bases

・ Sharing _and use of best practices

・ Number of repeat complaints

・ Number of identified expert

・ Number of people active in Communities of Practice (CoPs)

・ Number of patents

・ Number of new employees

・ Number of knowledge debriefs

・ Number of knowledge stories

・ Invitations to speak at conferences/seminars, etc

・ Number of publications in relevant literature

・ Number of contacts with knowledge institutes

・ Savings by knowledge re-use

・ Reduction in cost of quality

・ Employee satisfaction

・ Customer satisfaction

・ Information maintenance

・ Tool availability

・ Knowledge user complaints

・ Knowledge user satisfaction

・ KM budget availability

・ Proportion of employees making new idea suggestions

・ Time to develop new ideas

・ Ratio of new ideas generated to new ideas implemented

・ % of sales earned with new knowledge

 

参考三星SDS的案例，"直接指标和间接指标的评估：间接指标部分应在知识管理的重要性的认识下，根据CEO或CKO等决策权者的判断，选择并定义核心指标， 使经营成果表现为知识管理的经营贡献程度。
对于直接指标部分，导出与知识管理活动有直接关联的指标后进行定义。"